Privacy Policy

Spark Travel is committed to protecting the privacy and security of our customers and other third parties who share their personal information with us.

The Privacy Policy below outlines how we collect, use, store and disclose personal information about you. It also explains how you may request to access and correct your
personal information and complain about a breach of your privacy. We recommend that you review this policy regularly as we may amend it from time to time.

Information we collect
We will only collect information about you that we believe is relevant to your travel arrangements or that will enable us to provide you with our goods and services.
In most cases, we only collect information about you directly from you either in person, in writing, email, through our online services and by telephone.
Generally, we will collect information including your name, gender, address, date of birth, telephone number, fax number, email address, and credit card details.

Other information that may be collected from time to time if reasonably necessary includes your dietary requirements, health condition and medical history, passport number, drivers licence, seniors/pension card and concession card number.
For employment applications, we collect your name, address, contact details, current and past employment information, educational qualifications and professional associations. We also collect information about and proof of your residency status, the name and contact details of your referees and other information required for recruitment purposes. Where we seek your consent to conduct a background check, we also collect details of your proof of identity from you.

Spark Travel also retains transactional histories of your usage of our services for audit purposes and to assist in understanding your circumstances, preferences and service needs.

Reason for collection
Collection of personal information is necessary to undertake many of the broad range of transactions offered by the Spark Travel.

Generally, we collect personal information necessary to validate your identity and to assist us in arrangements and reservations with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) or fulfilling enquiries or requests.
The information will perform all other administrative and operational tasks (including risk management, systems development and testing, staff training, and market or customer satisfaction research). Besides that, the information will be used to analyse how our products and services (including any websites) are used. Personalise the service or communication we provide to you, tailor your experience on our website or other websites to your interests and make more appropriate travel recommendations.
We may also from time to time use that information for purposes of conducting direct marketing to promote our products and services, surveying interest in other products and services, sending invitations to educational or social functions or for purposes of disseminating information which we think may be of interest to our clients and contacts.

This information will help us to investigate, to detect, investigate and prevent fraud. Besides that, this information also helps us to handle complaints and disputes.
If you are an applicant for employment, in addition to the above category of information, we may need to collect other personal information relevant to your application. Should your application be unsuccessful we may retain your information so that we may contact you should another employment opportunity arise.

Your personal information will only be used for these purposes and will not be shared, sold or given to any third parties, unless required or authorised under the exemptions set out in the Privacy Act.

Spark Travel only collects information that we believe is necessary to undertake a specific transaction or function. Therefore, refusal to supply requested details may delay or we may not be able to provide you with the full range of our products and services.

Spark Travel’s aim is to ensure that your personal information is relevant, accurate, complete and up to date. To assist us with this, please contact us if any of the personal information you have provided changes and we will use all reasonable efforts to update the data.

Spark Travel is committed to keeping secure the data you provide us, and we will take all reasonable precautions to protect your personal information from interference, loss, unauthorised access, misuse, modification or disclosure.
The personal information collected will be held in either electronic or hard copy form.
We take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorised access of our servers and regularly review our security policies. Your personal information will be stored in secured locations and on servers controlled by Spark Travel, located either at our offices or at the offices of our service providers.
Paper records will be held in secure premises. This information is normally retained in our files and a copy is made to our electronic files.

Spark Travel will retain the personal information for so long as is reasonably necessary for its purposes, but we will destroy or permanently remove the identifying features of personal information if it is no longer needed.

You can request us to provide access to the personal information that we hold about you. You may request us to amend the details of the personal information we hold. We will amend the details on request provided we are satisfied that the amendment is valid. We may in some circumstances request you to provide documentary evidence or other corroboration of validity (e.g. provision of a marriage certificate or a registered deed poll to amend your name). If we do not consider it appropriate to make an amendment we will notify you within a reasonable time including written reasons for the refusal.

If you consider that Spark Travel has wrongly failed to amend its records or not complied with the Australian Privacy Principles in its treatment of your personal information you may lodge a written complaint detailing the grounds of complaint. All complaints received will be considered by manager of the organisation and a written response, including a statement of any remedial action to be taken if appropriate, will be provided to you within a reasonable time.

To request access, request an amendment, request a qualifying statement or make a complaint please contact us using the details provided below.

Personal information in email we receive from you, including email addresses, will only be used for the purposes given and are subject to the conditions set out in this privacy statement. However, communications over the Internet are inherently insecure. Sending personal information in an email remains entirely at your own risk and Spark Travel will not be responsible for any unauthorised use of this information by third parties.

We may collect information on website activity, such as the number of visitors, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is collected for statistical purposes only and will not be used to identify you.

We may also utilise “cookies” which enable us to monitor website traffic patterns and to serve you more efficiently if you revisit the site. A “cookie” is a small software file that is placed on your computer and enables our website to recognise your computer upon a return visit. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. Please be aware that disabling cookies may impede your use of the website to some extent. If you allow the cookie to apply then the data collected will enable better understanding of your pattern of use and areas of interest which facilitates the improvement of our website, both as to content and its ease of use. The location of your computer may also be identified which assists us to tailor products and services appropriate to users in particular locations.

We may also use pixel tags which interact with a user’s web browser to allow certain data about our IT systems’ interaction with users to be collected, such as whether email we have sent has been opened and viewed. The purpose of collecting this information is to assess the general effectiveness of our email transmissions and other electronic communications.
Naturally, we will become aware of your identity if you choose to provide personal information in the course of using our website, or when communicating with us by email or other electronic media, irrespective of our use of cookies or pixel tags.
The Spark Travel website may contain links to third-party websites. Please take note that Spark Travel is in no way responsible for the content or the privacy practices on these sites.

If you have a questions about how Spark Travel has used your personal information,
concerned about any aspects of the Spark Travel’s Privacy Policy, or wish to make a request
or lodge a complaint, please do so in writing to:

Spark Travel
Suite 1, Ground Floor,
29 King William Street
Adelaide, SA 5000
Telephone +61 (08) 8876 5121

Spark Travel reserves the right to change is privacy policy at any time. It is advisable to review this privacy statement periodically for changes.

Further information on the Privacy Act and the National Privacy Principles can be found on the Australian Information Commissioner’s website at: